UK Central Government // Border Force
2026 LPI Gold Award Winner
Rescuing a Failing Public‑Sector Narrative Into an Award‑Winning Programme
Brought in on a short‑term turnaround contract to rescue a stalling programme. Replaced a flat, single‑track linear narrative with a modular, multi‑story architecture, hitting the emotional hook early so staff from diverse operational backgrounds had a character they recognised. Reworked existing animation templates and introduced custom AI voice and music workflows.
OUTCOME: Won the 2026 LPI Gold Award for People Development Programme of the Year in collaboration with the UK Home Office.
Defence and Rotary Aviation // Technical Academy
From Months Behind → Ahead of Schedule
Multi‑Stream Technical Academy Turnaround
Joined a next‑generation defence training platform that was over budget and several months behind schedule. Restructured delivery across eight distinct technical workstreams, built local time‑saving production automations, coordinated direct SME and instructor sign‑off, and instituted daily quality assurance tracking.
OUTCOME: All eight technical topic workstreams signed off and implemented ahead of revised schedule.
International Defence and Engineering
~20% Shorter Runtimes, Hand-Edited
Greenfield Digital Training Standards and Global Transformation Rollout
Designed greenfield end‑to‑end digital training processes, templates, and a flagship video explainer on the Defence Systems Approach to Training (DSAT) for a multi‑disciplined defence workforce. On a separate international M365 and Copilot transformation programme running behind schedule, hand‑edited recorded SME sessions to cut runtime by ~20%.
OUTCOME: Standardised storyboard-to-Learning Management System (LMS) pipeline across technical teams and cut recorded SME transformation session runtimes by ~20% through hand-crafted human edits.
Tier-1 Financial Services // Retail and Commercial Banking
>95% At-Risk Role Retention
High‑Stakes Regulatory and Change Management Programmes
Over a decade of financial services programmes developed and implemented across Lloyds Banking Group, Nationwide, FIS Global, RBS, AXA, and Zurich, covering Vulnerable Customers, GDPR, AML, Retail Distribution Review, Mortgages, and ApplePay rollouts requiring multi‑stakeholder sign‑off across Risk, Compliance, and Brand.
OUTCOME: Multiple industry awards and a discreet Commercial Banking change programme that retained over 95% of at-risk roles.